FAQ Videos

FAQ Videos are designed to answer a prospective clients frequently asked questions.

Find me, know me, trust me then pay me… how brilliant is this approach for connecting with your customers?

Once a client finds your video they then want to know the product or services you offer. 87% of all purchases are researched online prior. By answering a potential clients preliminary research questions you provide a non-threatening and non-marketing trusted connection. They will be more likely to want your product and pay you for it.

FAQ videos, sometimes called help videos, reside comfortably on your website giving easy access to a wide range of information and commonly asked questions that involve your products or services.  FAQ videos are generally presented as an organised collection, with each one answering a particular question.  You already know what many of those questions are, because they are the ones that you and your staff already respond to on the telephone or in person.  In this way FAQ videos truly represent a level of customer service that sets your business apart.

By allowing your customers to connect with you through FAQ videos, at the precise time that is most critical for them, not only shouts customer care, but product confidence. 

Here are the benefits of FAQ videos.

• give a non-threatening, positive experience to the customer
• do not contain overt marketing messages, making them an opportunistic online exchange that engenders a two-way trust and loyalty dynamic
• are organised into a sequential collection of valuable product or service help
• are easy to find on your website
• can be accessed at any time, day or night
• do not require a large investment of time to research, because the questions and answers are already commonly known by your business

• ease the pressure on your phone lines, keeping them open for appointments and sales
• ease the pressure on your staff time, keeping them off the phones and available to in-store, or in-service customers
• present endless subject opportunities for connection, as practically any product or aspect of service can be added
• are easy to make and affordable
• take pride of place on your website, expressing a sense of complete customer care and service

With content supplied by you – combined with the excellence of our artist’s voice delivery and visual effects – we can upload your FAQ videos so this public relations goldmine can commence operation.  Typically, FAQ videos are

• concise, with well written scripts that go straight to the answer
• able to demonstrate deep knowledge and care about the product or service
• ideally between 60 – 90 seconds in length (although not always)

• kept current, rewritten if necessary, as and when products or services change
• vehicles for feedback exchange with comment sought as to how helpful the information was
• a valuable resource for encouraging engagement with your business

Magic Videos provide all the expertise and support you would expect from an experienced production studio.  Your success in developing a group of FAQ videos is assured.  We are skilled and efficient at managing client expectations and guarantee achievable turnaround times for FAQ videos.  We offer FAQ videos without a lock in contract and at affordable cost.

Discover the rolled-gold benefits of FAQ videos.

Consider all the possibilities if your most FAQs were answered on your website.

Call us today on 08 9278 8888 to discuss just how easy FAQ videos are to add to your web-based services.   Take a look at our demonstration video and imagine how functional an addition this would be for your business.

Magic Videos Australia, have top quality, purpose built production and recording studios, and this is an absolute must for this particular style of connecting.  We can work with you to produce well presented, interesting, informative FAQ videos.

Call us now on 08 9278 8888 or Contact Us  to discuss the best production solutions for your FAQ videos.